Privacy Policy

Merri & Banksia is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

1. Business Information

This website is operated by Merri & Banksia, located at 8 Saxony Dr, Epping VIC 3076, Australia. For privacy matters, contact privacy@merriandbanksia.com.au.

2. Applicable Privacy Requirements

Where applicable to our operations, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

3. Accountability

We are responsible for the personal information under our control and have implemented measures designed to protect it.

4. Personal Information Collected

We may collect your name, billing and shipping address, email address, phone number, order details, and communications with us.

5. Payment Information

Payment card details are processed securely by our payment providers. We do not store full payment card numbers on our systems.

6. Automatically Collected Information

When you visit our website, we may automatically collect technical information such as your IP address, device type, browser, and browsing activity on our site.

7. Purposes for Collection, Use and Disclosure

We use personal information to process orders, deliver products, provide customer support, prevent fraud, comply with legal obligations, and improve our services.

8. Consent

By providing personal information to us, you consent to its collection, use, and disclosure as described in this policy.

9. Withdrawal of Consent

You may withdraw consent at any time, subject to legal and contractual restrictions, by contacting us. This may affect our ability to provide certain services.

10. Limiting Collection

We collect only the personal information reasonably necessary for the purposes identified in this policy.

11. Disclosure to Service Providers

We may disclose personal information to service providers who assist us with payment processing, order fulfilment, shipping, and website operation, under appropriate confidentiality arrangements.

12. Processing Outside Australia

Some of our service providers may process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled appropriately.

13. Cookies

Our website uses cookies and similar technologies to operate the site, remember your preferences, and analyse usage. You can manage cookies through your browser settings.

14. Marketing Communications

With your consent, we may send marketing communications. You can opt out at any time using the unsubscribe link or by contacting us.

15. Retention

We retain personal information only as long as necessary for the purposes described or as required by law.

16. Security Safeguards

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorised access.

17. Privacy Incidents

In the event of a privacy incident that may pose a risk of serious harm, we will respond in accordance with applicable legal requirements.

18. Accuracy

We take reasonable steps to keep personal information accurate, complete, and up to date.

19. Access and Correction Requests

You may request access to or correction of your personal information by contacting privacy@merriandbanksia.com.au. We will respond within a reasonable timeframe.

20. Privacy Complaints

If you have a privacy complaint, please contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

21. Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal information from children without appropriate consent.

22. Legal Requests and Compliance

We may disclose personal information where required by law or in response to valid legal requests.

23. Changes

We may update this Privacy Policy from time to time. The current version is always available on our website.

24. Contact

For privacy enquiries, contact privacy@merriandbanksia.com.au or call +61 3 9401 6247. Our business address is 8 Saxony Dr, Epping VIC 3076, Australia.